Holiday Extended Return Period
Orders placed between November 24 and December 18 may be returned through January 2, 2020, excluding major appliances. Please ensure you initiate a return on your My Orders page on Samsung.com by January 2. Orders that are placed or delivered after December 18 will be given the normal return period of 15 days.
Samsung.com Return Policy
Samsung.com will accept return requests for purchases within the first 15 days of delivery. Click here to log in to My Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item.
Once an RMA has been issued, you have 15 days to return the items to ensure your refund is processed in a timely manner.
All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.
Samsung Experience Store Purchases
- If you purchased or picked up a product at a Samsung Experience Store, it must be returned to the store. Samsung.com does not accept returns of products picked up or purchased at retail locations.
- For items delivered to your home, refunds will be reflected in your payment account within 7 to 10 business days after the return is dropped off at the store.
- For items purchased or picked up at the store, refunds will be issued and reflected in your payment account within four business days after the return is dropped off at the store.
Exceptions to Return Policy
- If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together to get a full refund. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional item.
- Shipping and handling fees from your original order will not be refunded, unless the return is due to Samsung error (defective item/damaged).