Yes! In an attempt to make things easier for our customers, we have made a number of changes to shipping, trade-in, returns, and ways to contact us.
Here are the changes:
- To empower our community to work and learn from home, we’re upgrading all mobile phone, wearable, IoT devices, computer, tablet and Buds + orders to free overnight shipping.
- From processing your order, to handling stock, to delivery, our teams are taking all necessary precautions in order to protect everyone’s health and safety, while also paying scrupulous attention to sanitization throughout the process.
- We’ve partnered with FedEx to enable verbal acknowledgement for order deliveries in lieu of physically signing for your package.
- We’ve also worked with our final mile delivery partners on home appliance deliveries to provide garage drop-offs to help maintain social distancing.
- To make returns more convenient, we’re extending the return window for all orders. You’ll still have the usual 15 days to request a return, but now you’ll have an extra 30 days to actually send in your return.
- In addition to returns, we’re also extending the trade in return deadline. If you have a pending trade in, you’ll have extra time to send in your device. Same as above, we’ll notify you with any updates proactively.
- We’re increasing our live chat customer service capabilities so we can assist as needed, while allowing our agents to work from the safety of their homes.
If you have a question or concern about a recent order, please chat with us.
We will continue assessing the situation and adjusting to make sure the safety of your family and ours remains the number one priority as we work through this together.
