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What if I lost or threw out the shipping label that was sent to me?

If you have lost or discarded the shipping label, please log into your Samsung.com account and reprint the label from your My Orders page.

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What is the Samsung Mobile Upgrade Program? Can I upgrade any Samsung Mobile Device? Can I use my existing Samsung Financing Account to participate? What phones can I upgrade to? When can I upgrade? How do I upgrade to a new device? How is the Upgrade Credit amount determined? What requirements does my device have to meet in order for me to receive the maximum upgrade credit? Can I return my initial or new Samsung phone if I decide to return? What happens if I do not return my upgrade eligible device?


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