Your Samsung upgrade eligible Initial Device is in good condition for upgrade if it meets the following eligibility requirements:
a. It powers on, holds a charge and does not power off unexpectedly;
b. It has a functioning display,
c. It has no breaks or cracks or other visible defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts.
d. Your Initial Device must also satisfy the following additional requirements:
e. It must not be on a “black list” of any kind.
f. Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled; and,
g. You must perform a factory reset and remove all personal information from your Initial Device before returning it to Samsung