Samsung Upgrade
Return to Help Center- What is the Samsung Mobile Upgrade Program?
- Can I upgrade any Samsung Mobile Device?
- Can I use my existing Samsung Financing Account to participate?
- What phones can I upgrade to?
- When can I upgrade?
- How do I upgrade to a new device?
- How is the Upgrade Credit amount determined?
- What requirements does my device have to meet in order for me to receive the maximum upgrade credit?
- Can I return my initial or new Samsung phone if I decide to return?
- What happens if I do not return my upgrade eligible device?
- What if Samsung determines that my device does not meet the minimum conditions or that my device is not an eligible device model for this promotion?
- When I return my old device, should I send the charger, case or other accessories with the device?
- Can I ship more than one device with the shipping label that was sent to me?
- How do I remove all of the personal information on my upgrade eligible device before I send it in?
- What happens after I return my old upgrade eligible device back to Samsung?
- What if I lost or threw out the shipping label that was sent to me?
- Does the Samsung Upgrade program work with other promotions?
- How do I know when my first payment is due?
- How do I make a payment to my Samsung Financing Program Account?
- How do I know how much to pay each month?
- What is a 0% APR with Equal Monthly Payments financing offer?
- What is the Samsung Mobile Upgrade Program?