Your trade-in device must meet the following eligibility requirements:
a) Your device must power on, hold a charge, and not power off unexpectedly;
b) Your device must have a functioning display with no black spots or dead pixilation of any kind;
c) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings; water damage; or corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies, your device may have a cracked front screen, but all other conditions apply;
d) Your device must not be on a black list of any kind;
e) At the time of trade-in, you must be the owner of the device; leased devices are not eligible;
f) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device;
g) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information. For instructions on how to reset your device, please reference your user manual.
h) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.