In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade-in (“Cracked Screen Offer”). A Cracked Screen Offer is only available if the trade-in value for your selected device displayed on Samsung’s website or the Shop Samsung app states that the value displayed is for the specified model will be accepted with a cracked screen.
However, the device must meet all other eligibility requirements set forth above and may not have any cracks or breaks in the back or side or any other visible defects that go beyond normal wear and tear (including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts).