Trade-In
Return to Help Center- What is the Samsung Trade-In Promotion?
- What requirements does my device have to meet in order for me to receive the trade-in value?
- What happens if I changed my mind and don’t send in a device?
- What if Samsung determines that my device does not meet the minimum conditions or that my device is not an eligible device model for this promotion?
- What is a Cracked Screen Offer?
- What device models can I currently trade in?
- Should I send the charger, case or other accessories with the device?
- The device I’m trading in is the one I currently use. Can I still trade it in?
- Can I trade in more than one device with the shipping label that was sent to me for my trade in?
- What happens to my device once I send it back to Samsung?
- What if I lost or threw out the shipping label that was sent to me for my trade in?
- What happens if I send my trade-in and decide to return the new device?
- I sent in my trade-in device and it passed the trade-in requirements, can I get my device back?
- Will I still get the minimum $25 trade-in value if I request to get my old trade-in device back?
- How will I track the trade-in device that is being sent back to me?
- My device did not qualify for the trade-in, can Samsung send in my trade in device to be returned back to me?