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What happens to my device once I send it back to Samsung?

You will receive an email from Samsung when your device has been received and evaluated.

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Articles in this section

What is the Samsung Trade-In Promotion? What requirements does my device have to meet in order for me to receive the trade-in value? What happens if I changed my mind and don’t send in a device? What if Samsung determines that my device does not meet the minimum conditions or that my device is not an eligible device model for this promotion? What is a Cracked Screen Offer? What device models can I currently trade in? Should I send the charger, case or other accessories with the device? The device I’m trading in is the one I currently use. Can I still trade it in? Can I trade in more than one device with the shipping label that was sent to me for my trade in? What happens to my device once I send it back to Samsung?


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