My device did not qualify for the trade-in, can Samsung send in my trade in device to be returned back to me?

Since your trade-in does not meet the requirements for the agreed upon value, you may request a return within 7 days of the results e-mail sent to you that we return the item to your shipping address. Click here to log in to your My Orders page and set up a return for your trade-in. Samsung will return your item for free, subject to certain restrictions. After returning your device, Samsung will charge you for the full trade-in credit you received during your purchase to the original shopping address on file.